Job Opportunity at ZAMWASO, Case Management Officer

 Case Management Officer  


The Zanzibar Muslim Women Aids Support Organization (ZAMWASO) is a Non-Profit and Non-Governmental Organization registered in 2001 with registration number 162 under the Zanzibar Civil Society Act No. 6 of 1995. ZAMWASO is dedicated to support the wellbeing of orphans and most vulnerable children (OVC/MVC) and other marginalized community groups including women and youth through improved community services including health, education, food and nutrition, shelter, psychosocial support and economic strengthening interventions. The organization is envisioned in provision of sustainable empowerment services and support to women and young people in Zanzibar by enabling them to mitigate the impact of poverty and provide quality comprehensive care.


ZAMWASO is working as a sub-grantee under Pact on a five-year (2016- 2021) USAID/PEPFAR funded project to enhance the strengths of families caring for orphans and vulnerable children (OVC). The project, USAID Kizazi Kipya, builds off another successful Pact project in Tanzania, Pamoja Tuwalee, to work towards USAID’s President’s Emergency Plan for AIDS Relief (PEPFAR) goal of 95-95-95, where 95% of people know their HIV status, 95% of those positive are receiving antiretroviral therapy (ART) and 95% of those receiving ART achieve viral suppression.

Household empowerment happens through case management, economic strengthening and increasing the uptake of essential services, including HIV services to reduce the impact of HIV on households for families. Community Case Workers (CCWs) will ensure HIV specific service, referrals, economic strengthening and other social and health services are reached by the identified vulnerable households. ZAMWASO will be taking a child-focused and family-centered approach to strengthening the continuum of care for HIV+ children, adolescents and their families.

ZAMWASO employs competent, dynamic and self-driven individuals with strong technical knowledge and public health management skills in implementing donor funded projects while ensuring plans for project and organization sustainability. ZAMWASO is now seeking Tanzania nationals to fill below positions for the USAID Kizazi Kipya Project

Position: Case Management Officer (1 Post)

Reporting to: Program Manager

Start date: 1st November, 2020

Duty Station: Zanzibar

Responsibilities and Duties

  • Oversee case worker coordinators and provide overall leaderships for case management activities.
  • Share direct supervision responsibilities of community case worker CCWs) with case worker coordinators
  • Disseminate and ensure adherence to case management, child protection, referral and linkages parenting and M&E guidance, standard operating procedures (SOPs)and other job -aids that facilitate holistic case management at the households/community levels
  • Ensure that case management services delivered address the holistic needs of OVC and caregivers including health, nutrition, education, protection, livelihoods and psychosocial, well-being.
  • Conduct quality step down training to case worker coordinators and CCWs
  • Regularly monitor case management activities and use the information to improve case management quality and implementation
  • Ensure CCWs complete required case management forms and ensure case filling system in developed and maintained
  • Work in partnership with local government authorities as appropriate, including but not limited to district executive directors ,council health management teams, district social welfare officers, and ward-level officials
  • Create community linkages for broader community engagement of youth and caregiversb in case management, child protection, parenting, etc.
  • Map existing community cadres (community health workers, home based care worker para-social workers etc ) in communities and assist government official to recruit and select CCWs for national integrated case management training for CCWs
  • Ensure that all CCWs are oriented to the child protection policy and code of conduct; take all cases of child abuse seriously and follow national protocol to ensure timely reporting
  • Ensure CCWs are coordinating with local structure including health facilities and child protection committees(formerly known as most vulnerable children’s committees
  • Lead the development of service directory for social service (in coordination with the health and HIV services officer) in implementation areas; update the directory at least once a year.
  • Ensure that case management coordinators are providing continuous mentoring and support to CCWs; directly conduct supportive supervision to case management coordinators and CCWs
  • Submit timely updates to the program coordinators for inclusion in the quarterly, semiannual, and annual reports
  • Document lessons learned and best practice for experience sharing and replication
  • Perform any other relevant duties as required

Minimum Experience, Skills, and Qualifications Required

  • Bachelor’s Degree in community development with at least two years relevant working experience or A diploma in Community development, Community development and social work with at least four years relevant working experience in a relevant field and with a reputable organization preferably in an NGO setting
  • Competence in Computer applications especially in Ms word, Ms excel, Power point, internet and other packages
  • Integrity and professionalism
  • Excellent communication skills in English both written and verbally
  • Proven report writing skills
  • Excellent interpersonal skills
  • A team player capable of working with multiple project partners and stakeholders
  • Good problem-solving skills
  • Good negotiation skills
  • Should have keen interest and competence in project proposal writing and resource mobilization
  • Knowledge of child and PLHIV vulnerability and related issues
  • Demonstrate ability for ensuring projects and organization sustainability
  • Ability to interact well with all targeted beneficiaries, health care workers,


Interested Applicants who feel that meet requirements as stated in each post, please apply send/submit your Application to:

ZAMWASO Executive Director

P. O. Box 1610

3rd Floor, Said Khamis Building,

Ijitimai Zanzibar

Email: [email protected]

Submit only covering letter and a CV. Indicate in your application on what post your applying as we have different post to avoid mixed application and confusion.

The Application should be submitted before 14th October, 2020 which will be a closing date for the application.

NOTE: ZAMWASO is an equal opportunity employer. Qualified Women are strongly encouraged to apply.